Please call us if you have additional questions

 

Do you only treat thyroid conditions, or do you treat other conditions?

Do you work with patients who do not live in Seattle?

How do I schedule an appointment?

What do I need to do prior to my first appointment?

What can I expect during my first appointment with Dr. Leslie?

Can you meet with me over email?

What is your cancellation policy?

How do I obtain my test results and health records from another physician?

When can I expect my lab results?

Can you just send the results to me?

How do I make prescription requests?

How do I order supplements?

What is your payment policy for office visits, lab tests and supplements?

 

Do you only treat thyroid conditions, or do you treat other conditions?

Although the thyroid is the master gland, we assess and treat all aspects of health that can affect thyroid function and quality of life. There are many aspects of health that directly relate to thyroid function, including hormone imbalances, unstable blood sugar levels, nutritional deficiencies, adrenal dysfunction, food sensitivities and others.

 

Do you work with patients who do not live in Seattle?

Yes, we often work with patients from outside the Seattle area. Please contact us to learn more.

 

How do I schedule an appointment?

To schedule an appointment, you can call us at 206-925-3525, email us at info@SeattleAdvancedThyroid.com or fill out our online contact form. We will schedule an appointment, answer any questions you have and send you a New Patient Intake Form to fill out prior to your appointment.

We know your time is valuable so we work to be flexible regarding scheduling while also taking all the time you need to collaborate on meeting your health needs.

 

What do I need to do prior to my first appointment?

• We recommend mailing or faxing your New Patient Intake Form and Metabolic Assessment Form to 206-925-3237 at least 5 days before your scheduled appointment.  These records will help Dr. Leslie review your health needs and concerns prior to your visit making your visit more efficient. This form will be sent to you once your appointment is scheduled.  You can also securely submit documents at 

 

What can I expect during my first appointment with Dr. Leslie?

- An appointment that starts on time.

- Dr. Leslie will have already reviewed the forms you shared with her so that she is ready to truly listen to you in order to hear more about your needs.

- Customized appointments that are collaborative so that together we can come up with the best health strategy for where you are at in the journey.

- You may be asked to do further blood work and we will share the details of what that entails and answer any questions you may have.

- We may ask you to complete an Authorization for Release of Patient Information Form so that we can get blood work from previous providers.

 

Can you meet with me over the phone, video or E-visits?

Yes, we provide phone, video and E-visits to expedite your path to healthiness. Sometimes, an in person appointment may be required though to ensure you are receiving the care you need.  Phone and video appointments are scheduled and billed the same as in-office appointments. Dr. Leslie will call you at your appointment time. Documents may be sent to you 10-30 min before the appointment for you to review.  E-visits include a single email response so you receive answers to your brief questions or urgent requests without having to wait for an appointment.  It is less costly than an on-site, phone, or video appointments and only for brief inquiries.  E-visit fees start from $45.  If you have additional questions or want to go over Dr. Leslie's response in more detail, we recommend scheduling an in person or phone appointment instead.  You do not need to be present for E-Visits unlike a phone/video consult.  Credit card information must be on file for these services.  

 

What is your cancellation policy?

We request that you let us know at least 48 hours prior to your appointment. Letting us know in advance allows us to accommodate the schedules of patients on our waiting list.  Missed and canceled appointments less than two business days may be subject to a fee. See No Surprises Act.pdf on www.seattleadvancedthyroid.com.

 

How do I obtain my test results and health records from another physician?

Dr. Leslie often reviews health records to better provide efficient care at your visit. We will provide our Authorization for Release of Patient Information Form for you to fill out and sign for us to obtain your records.

 

When can I expect my lab results?

If there are any test results that require urgent attention we will follow-up with you the day we receive your results. Otherwise, contact us by your draw date to get an appointment scheduled within two weeks from the draw date.  Results will be provided to you on the appointment date so that you have a copy to view during the appointment. 

 

Can you just send the results to me?

Once the results are ready, Dr. Leslie will review them and create a detailed treatment plan, to discuss at your follow up appointment. This policy is in place to avoid any misinterpretation and to make sure that you receive the best care possible. However, labs usually have a patient portal that patients can download results when it is ready. Link to LabCorp's patient portal https://patient.labcorp.com

 

How do I make prescription requests?

Please request refills directly to your pharmacy at least 5 business days in advance. Your pharmacy will contact us directly along with any changes you request.  This includes when there are no refills remaining.  If you need a prescription filled at another pharmacy, request the transfer to get the remaining leftover refills to your new pharmacy. If no refills remain and you need to change pharmacies or if this refill is urgent, request an E-visit along with the pharmacy name, address, phone, and fax. If the provider requires a phone, video, or E-visit to recheck your dose or order any labs, we will notify you. 

 

How do I order supplements?

Order through the online dispensary by Fullscript. See Fullscript banner link on left side of this page.  If you are a patient and need an account set up, please contact us. Patient may be required to make an appointment or E-Visit for supplement questions asked outside of their office visit. Seattle Advanced Thyroid Health carries and recommends only the highest quality of supplements that have been approved by our physician.

 

What is your payment policy for office visits, lab tests and supplements?

You are fully responsible for your balance at the time of service including, but not limited to, consults, labs, and supplements. Insurance coverage verification is patient responsibility. Current credit cards must be on file for initial appointments, phone/video consults, E-visits, and for supplement/lab orders. Lab or supplement orders will be made after receiving payment. Payment is due at the time of service.  We are more than happy to set up payment installments for your convenience. Our consult fees are based on time and complexity and usually range from $80-$480.  Patients are welcome to ask for expected cost before the appointment as this varies based on your lab results and what you are being seen for.  Significantly complex appointments may require longer appointment times and consults range from $480- $960.  See No Surprises Act.pdf on www.seattleadvancedthyroid.com.

 

Bills are generated the 15th and 28th of each month. Payments by cards, cash, and checks are accepted. Each late statement is subject to an $8 late fee. Balances over 90 days may be subject to collections. For any questions on statements, contact the front desk before the due date to avoid any late fees. Returned checks are subject to a minimum of $45 fee.

 

Payment is required at the time for some lab orders.  Lab kits and some labs are not refundable as they cannot be reused once handed to a patient.  Prepaid labs will ensure that the patient knows the exact cost of the lab.  It is the patient’s responsibility to follow the provider’s treatment plan to do the test. If a replacement kit is required or a kit needs to be mailed, a $12 fee may apply. An E-visit or an appointment may be required for the order for the physician to recheck and generate the order.

 

Health insurance: We are not in network with any plan.  Patients can submit claims to insurance for reimbursement under their out of network naturopathic coverage.  We can help you prefill claim forms at the visit.  Our detailed receipts are designed for insurance reimbursements to make submitting claims easy.